Accidents can happen. Wool sweaters can unintentionally end up in the dryer, fleece pills with use, and fabric dye can fade over time. Unfortunately, these issues are not covered under our warranty policy, but we’ll be happy to share our recommendations for getting your item back to its former glory.
Accidental damage also known as normal wear and tear due to the use of the product or damages caused by the user. The following variables are common issues that are not covered under the Fjällräven Limited Lifetime Warranty:
- Rips, tears, cuts, holes
- Stains, fading, discoloration, color bleeding
- Fabric pilling or fabric abrasion
- Melted zippers or fabric
- Improper care due to waxing
- Excessive sun exposure
- Faux Fur Trims (Not sold as a standalone product and we do not offer replacements)
Manufacturing defects can and may include all defects due to the construction, design, or material components of the garment. These are defects that are pre-existing upon purchase, although not necessarily apparent or visible yet. In short, these are issues (or defects) that are present before you even receive the product and only come to light once you begin using it; manufacturing defects are separate from issues that arise as a result of misuse or improper care.
The following variables are considered to be manufacturing defects and are covered under the Fjällräven Limited Lifetime Warranty:
- Split seams
- Broken buttons/snaps
- Broken zippers
- Broken buckles
If your garment has a manufacturing defect, please Submit a Request below to contact Customer Service. The average turnaround time for a repair is approximately five weeks. To adhere to government regulations, all items are required to be cleaned prior to being returned for repair.
Repairs are done to ensure the product remains in working condition. Some repairs can be visible due to the repair type. This can include patches, stitches, reinforcements and more. We do our best to match the colors of items, however, there can be variances in colors due to spare part availability. Please note that some items can have limitations on how an item is repaired due to the material and/or construction of the garment.
You can find out more about our Warranty Policy here.