Accidental damage or wear and tear is exactly as it sounds: damage experienced during normal and intended use of the product that has rendered the garment unwearable or significantly hindered the expected performance of the item. While our tailors are happy to patch and repair small rips, tears, and cuts that can happen while on the trail, they cannot assist with major repairs and issues that are a result of improper care (e.g. stains, fabric discoloration, shrinkage, fading, abrasion, and pilling).
The following variables are considered accidental damage control, also known as normal wear and tear, and are not covered under the Fjällräven Limited Lifetime Warranty:
- Fading and/or discoloration due to improper care, waxing and/or excessive sun exposure
- Melted zippers, fabric, and/or faux fur
- Rips, tears, and/or cuts
- Fabric abrasion and/or fabric pilling