We have implemented some new security settings in our ongoing efforts to keep your account secure when you shop on our site. We're now using 3-D Secure, a globally adopted authentication solution designed to make eCommerce transactions more secure in real-time.
- If your card is getting declined please double check your card information, or try another credit or debit card. Please note, multiple failed transaction attempts may flag your transactions as potentially fraudulent in our payment system. If you're still having trouble after a couple checkout attempts, please contact Customer Service.
- When checking out, you may need to verify your identity by answering a simple question or using the thumbprint scanner or FaceID on your phone.
If you have any other payment questions, click Submit a Request below to contact Customer Service. When submitting a ticket, please select the category "Payment" and the subject "There is an issue with my payment," so that we can prioritize your request appropriately.