What are your current mail in repair and warranty replacement turnaround times? November 22, 2023 23:46 Updated We are currently in peak season, meaning the repair process can take up to 4 to 6 weeks. Related articles If I received my item as a gift and do not have a proof of purchase, can I still send the item in for repair? How can I get my gear repaired? Who’s responsible for paying the shipping costs of a repair or warranty replacement? I'd like to repair my gear on my own, how can I get spare parts sent to me? What is considered "accidental damage?"