Manufacturing defects can and may include all defects due to the construction, design, or material components of the garment. These are defects that are pre-existing upon purchase, although not necessarily apparent or visible yet. In short, these are issues (or defects) that are present before you even receive the product and only come to light once you begin using it.
If your garment has a manufacturing defect, please Submit a Request below to contact Customer Service. The average turnaround time for a repair is approximately three to four weeks. In order to adhere to government regulations, all items are required to be cleaned prior to being returned for repair.
The following variables are considered to be manufacturing defects and are covered under the Fjällräven Limited Lifetime Warranty:
- Split seams
- Broken snaps and/or buttons
- Broken zippers
- Broken buckles
You can find out more about our Warranty Policy here.