Please see our Return Policy before proceeding.
Note: we cannot accept returns for orders made from a third-party retailer (Amazon, REI, Backcountry, etc).
For online purchases (made through fjallraven.com)
You can use our Returns Tool to process a return. You will be able to choose either:
1. Bring in your item(s) with the generated return slip to one of our Fjällräven retail store locations. To locate a Fjällräven brand store, please go to the Store Locator tool on our website and click the "North America Stores" tab. Returns made at a Fjällräven retail store should be processed and refunded within 1-3 business days.
2. Alternatively, you can choose a pre-paid return shipping label to mail your return back to our warehouse. Please note that for this mail-in option, the timeline for your return to be processed and refunded should be 7-10 business days after your package arrives at our warehouse.
*Any returned items that do not meet our return standards will be mailed back to you without a refund.*
For returns from outside the Continental United States or Canada, we are unable to cover return shipping, so the customer is responsible for shipping the item back to our distribution center. Please contact Customer Service for instructions on how to make an international return.
For purchases made at a Fjällräven retail location:
All Fjällräven retail purchases must be returned at a Fjällräven retail location. We do not accept returns in our warehouse for Fjällräven retail purchases. If you know the store location where you made your purchase, we can help get you in contact with that store. You can find a list of our stores by using our Store Locator tool and clicking the "North America Stores" tab.
Note: For customized products all sales are final and not eligible for return. We do not accept returns for items purchased from a third-party retailer. If you purchased through a third-party retailer, please contact that retailer directly for return information. If you made a purchase from one of our North American websites or retail store locations, but are returning from outside the Continental United States and Canada, you are responsible for the shipping costs for your return.