- Item(s) must be returned within 30 days of the delivery date (orders made in November/December have 60 days).
- Item(s) must be unused, in brand new condition, with the tags still attached. We do not accept returns for any used items.
- Custom products and Final Sale items are not eligible for return. All sales are final.
- Item(s) must have been purchased directly through our website or in one of our Fjallraven brand stores. We do not accept returns made at a third-party retailer. If you purchased through a third-party retailer, please contact that retailer directly for return information.
- Item(s) purchased through our Fjallraven website can be returned to any of our brand locations. Please reference the "North America Stores" tab on our Store Locator tool to find your closest retail store. Alternatively, you can choose to mail your return to our warehouse. If you have questions, please contact Customer Service.
- Item(s) purchased at one of our Fjallraven brand stores must be returned to a brand store.
- For returns outside the Continental United States, the customer is responsible for shipping the item back to our distribution center. Please click the Submit a Request button below to contact Customer Service for return instructions.
*Any returned items that do not meet our return guidelines will be mailed back to you without a refund.
For complete documentation of our Return and Exchange Policy and Procedure, please visit our Returns page.
For specific instructions to make a return, please see: How do I return an item?